Customer Service

Job Title: Customer Service
Contract Type: Permanent
Location: Cambridge
Salary: £20000 - £23000 per annum
Start Date: 2018-01-26
Reference: 137100686
Contact Name: Ruth Humes
Contact Email:
Job Published: January 26, 2018 17:36

Job Description

My client based on the outskirts of Cambridge is seeking 3 Customer Service Coordinators.

Salary £20-23000 depending on experience

Hours: Working a shift pattern of 4 days on and 4 day off - 7am to 7pm


To deliver exceptional customer service while coordinating the complete Work Flow Process from customer request to invoicing. Using IT programs to assign engineers to jobs in the most efficient manner, while keeping customers informed of the progress.
Example of Duties:
o Answer all inbound calls to the Customer Service Centre
o Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
o Exceptional customer and communication, update progress throughout the life of a job assigned
o Proactively maintain customer /contract planning job schedules. Scheduling events to ensure equipment is compliant with legal regulations
o To effectively communicate and update customers to ensure the optimum customer experience is delivered
o Process invoices as soon as work is completed - Following engineer job completion to update the customer, ensure the GOP covers the work completed. Proactively resolve any issues which delay in a timely manner.
o Raise or escalate any invoice or customer query.


Ideally seeking candidates with Customer Service, Call Centre or IT background.
Resource Planning experience would be an advantage
Ability to work complex IT processes.
Previous fleet or automotive customer contact an advantage.
IT Literate
Problem solving ability
Good Relationship building skills

Please contact 07764959511 for further information and a full job specification.