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Customer Service

Job Title: Customer Service
Contract Type: Temporary
Location: Dunfermline
Industry:
Salary: £9.83 per hour
Start Date: 2019-06-27 00:00:00
Reference: S08100621
Contact Name: Adam Young
Contact Email: adam.young@pertemps.co.uk
Job Published: May 22, 2019 16:30

Job Description

Customer Service Advisor
Location: Dunfermline
Pay Rate : £9.83 per hour

Pertemps have a great opportunity to work with one of the largest banks in the UK. So if you've got experience in Customer Services, we'd love to speak with you.

JOB ROLE:

This is a 6 month temporary role with the potential to go permanent starting on the 27th June 2019.

Shift Pattern -
8 week rotational shift pattern Monday to Sunday - 35 hours per week flextra shift pattern between 07:00am - 23:00pm

KEY RESPONSIBILITIES:

- Taking mixture of inbound and outbound calls for customers
- Mostly inbound but sometimes outbound is necessary to call people back. Discuss the customer's issues and resolve them
- Helping customers at first point of contact
- Processing and updating in-house systems
- Handle complaints, they are responsible for trying to handle this themselves and find a resolutions.

EXPERIENCE REQUIRED:

- Attitude - Keen to learn
- Experience working in a call centre environment taking inbound calls
- Customer Service skills face to face
- Competent computer skills
- Works well in a team
- Keen to learn

WHAT'S IN IT FOR YOU:

- Excellent training
- Great rates of pay - Overtime available
- AWR Uplift
- Flex Cash Bonus
- Potential for extension or a permanent position
- Career Development

If you are successful you will be required to pass a CREDIT CHECK and DISCLOSURE SCOTLAND CHECK.

If you are interested please apply ASAP or send your CV to adam.young@pertemps.co.uk or Kirsten.fowler@pertemps.co.uk