Customer Service

Job Title: Customer Service
Contract Type: Permanent
Location: Dudley
Salary: £16000 - £18000 per annum
Start Date: 2019-02-22 00:00:00
Reference: 046105747
Contact Name: Alicia Parker-Ennis
Contact Email:
Job Published: February 22, 2019 14:46

Job Description

We are looking for switched on, highly motivated individual to join one of our very exciting clients based in Halesowen.  The main role will be to ensure the efficient and timely provision of excellent customer service. This is a fantastic opportunity paying between £16,000 and £17,000.

The main duties:
  • To ensure that all customer orders are processed accurately and within a minimal time frame using the AS400 system;
  • To communicate effectively and courteously with customers and all members of staff;
  • To investigate and resolve all customer issues in a timely and effective manner, working closely with the Logistics Department;
  • Dealing with customer enquiries including stock and dispatching any literature that is requested;
  • Referring customers to other internal departments or the Sales Force for appropriate assistance;
  • Meeting and greeting customers at reception in a polite and professional manner;
  • To carry out general office duties including faxing, photocopying, scanning, franking and filing.
  • To be fully aware of company policies and procedures and to work within the guidelines as stated.To liaise with the Senior Customer Services Administrator/Customer Services Manager where necessary
  • To liaise with logistics, sales force, production and marketing;
  • To liaise with the Transport Controllers;
  • To liaise with the Stock Control and Marketing department

The successful candidate will have the following skills:
  • Proven experience within a customer services environment, minimum 2 years.
  • Effective communication skills, clear and effective telephone manner
  • Good level of education.
  • Well-presented and business like

This is a wonderful opportunity to join a company who will develop you and support you through your career.