Customer Retention Executive

  • Job Reference: 00038827-1
  • Date Posted: 12 February 2021
  • Recruiter: CV-Library
  • Location: Aberdeen
  • Salary: £18,000 to £22,000
  • Sector: Engineering, Manufacturing Operations, Covid-19
  • Job Type: Permanent

Job Description

Customer Experience Advisor

- Aberdeen
- Automotive Industry
- £18,000 Basic + Bonus (£22,000 OTE)
Our client is adapting its sales process to take into account both Covid-19 restrictions and to future proof its business. As part of this process they have created a new department within their Prestige Car Dealership to handle specifically customer experience.
Like any business our client wants to make sure that their customer experience is awesome, that the customer is well-informed, looked after throughout their life with the business and remains a customer when product renewal is needed.
In this role, you will be part of a small team responsible for making outbound contacts with customers following on from targeted marketing campaigns or to discuss next steps relating to their ongoing finance agreements. This can include creating and sending video’s, communicating over the phone or using virtual meeting platforms.
You will need a confident telephone manner that is warm and friendly. You will be confident using virtual meeting platforms and explaining their use to others in a simple and straightforward manner. You will have a positive disposition with a genuine desire to help people. Equally, you will be sufficiently resilient to cope with objections and rejection – a fundamental part of any job involving outbound contact making.
You may have a background in call centre operations, or have worked within a marketing business following up on marketing campaigns, or even have worked in hospitality and be used to taking care of guests in a way that guarantees they return.
Apply today for this amazing role within one of Scotland’s Leading employers.

To apply please send your current CV quoting Customer Retention Executive 99555, or for more details call Jimi Matthews at Perfect Placement.
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