Customer Resolutions Advisor

  • Job Reference: 00027614-1
  • Date Posted: 17 November 2020
  • Recruiter: CV-Library
  • Location: Bridgwater, Somerset
  • Salary: £8.72 Per Hour
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Temporary

Job Description

Do you relish getting to the route of a query to reach a resolution? Are you a self-starter with a flair for problem solving and investigation? If so then our client needs you!

Working on site at our client's depot you will be at the heart of the day to day operations enabling you to resolve customer queries in real time. Working as part of a small team, you will be responsible for:

Actively managing a queue of queries ranging from clients to end customers.
Prioritising workload, ensuring a timely response to all customer queries via the CRM system.
Conducting thorough investigations into queries and complaints to reach a resolution.
Adhere to company compliance and escalate any discrepancies to the compliance managers.
Inputting and updating Data on Excel workbooksSuccessful applicants will be:

Fluent in written and spoken English
Have a working knowledge of Microsoft Excel
Be adaptable to change and new systems
Have experience of end to end case management in a Customer Service setting.
Have access to the internet at home should Covid-19 guidance require home working at any time.In return our client offers:

An hourly rate of £8.72p/h
Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
Ongoing temporary work for approximately 12 weeks
A safe working environmentClick apply to send your CV through today!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK