Customer Relationship Executive

Job Title: Customer Relationship Executive
Contract Type: Permanent
Location: Newport
Salary: Competitive
Start Date: 2019-08-07 00:00:00
Reference: SPD/TP/202475/9687
Contact Name: Jeanne Woodford
Contact Email:
Job Published: August 07, 2019 11:08

Job Description

As a Customer Relationship Executive, you will be based at our MSC in Newport. The team has grown from strength to strength, focussing on providing customer excellence.

Introduction to Speedy…

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.

Package description

Competitive salary and pension, 21 days holiday rising to 26 days after 1 year plus bank holidays, bonus, life assurance and our fantastic salary extras scheme that offers cycle to work and various other fantastic benefits along with our great staff discounts.

Main responsibilities

As a Customer Relationship Executive you will be building and maintaining relationships with clients and key personnel within customer companies. You will be conducting business reviews to ensure clients are satisfied with their products and services while alerting the sales team to opportunities for further sales. Working to targets and KPIs will play an important part to the role. You will also work closely with account managers, ensuring we are providing the best service possible.

The Customer Relationship Executive position plays a vital part in ensuring Speedy are providing industry excellence, in return you will thrive in a welcoming atmosphere where team work plays a huge part. We offer a supportive environment where we all work together to achieve excellent customer service.

Ideal candidate
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organised approach to work.
  • Hardworking with a strong work ethic.

Desirable -

  • Previous experience working as a client relationship executive or a track record of managing client relationships.
About the company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.


We also lead in health, safety and sustainability.  We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry.  Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.


Vision, mission and values:


Our vision is to become the best company in our sector to do business with and the best to work for.


Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.


  • Safe – the first priority in everything we do
  • As One – working together to collectively achieve our goals
  • Innovative – to continuously improve
  • Driven – to deliver first class customer service