Customer Relations Manager

Posted 10 days ago by Pertemps
Location Clevedon Job Type Contract
Salary £34000 - £37000 per annum Sector Manufacturing & Industrial
Customer Relations Manager

Bristol Pertemps Technical is working in partnership with an innovative and customer focused global manufacturing company, specialising in gas abatement solutions for the semiconductor industry.
  • £17 - £19 per hour PAYE, £22 - £25 per hour LTD – dependent on experience
  • Monday – Friday, 37.5 hours per week
  • 25 days holiday per year, plus bank holidays
  • Performance related bonus scheme
  • Ample parking, bike storage and subsidised canteen on site
This role is to backfill an employee who is on secondment for 12 months. This role is therefore required for a minimum of 12 months but could be extended.

About the job
  • Act as single point of contact for our customer centres for system orders and upgrades.
  • Be an escalation point for deliveries of both standard and non-standard systems and upgrades
  • Communicate and review with customer delivery plan
  • Take role as customer contact within the ETO/CTO Order-Related Communications Policy and Procedure and take ownership of the defined deliverables like ETO/CTO Prioritisation and Slot reservation
  • Coordinate ETO/CTO and repeat system prioritisation process with Strategic Account Sales Director
  • Represent customer in ETO/CTO status reviews to achieve on time to standard delivery of ETO/CTO project TP gates
  • Represent customer in SIM3 reviews to achieve on time to standard delivery of our standard and non-standard systems, upgrades and spares
  • Planning Set up and maintenance
  • Review and coordinate expedite, orders hold and commit orders within build horizon for Systems, Spares and Upgrades
  • Monthly reporting support
The right candidate
  • At least 3 years’ experience in a customer facing order progression role, ideally within a manufacturing company
  • Must be a good communicator and have excellent fluency in spoken and written English.
  • Strong communication skills, organisational awareness and impact and influencing skills.
  • Assertive, diplomatic with a good appreciation of business and commercial issues.
  • Excellent IT literacy, being a competent user of MS office
  • Ability to build relationships with internal and external customers / suppliers
  • Capable of interfacing professionally with internal customers and departments
Please be aware that there may be an exceptional need to travel internationally, e.g. to other sites, key suppliers and, possibly, customers.

To find out more, please apply online with or call Pertemps Bristol Industrial and ask for Bethan or Justyna