Customer Experience Advisor
- Job Reference: 00085179-1
- Date Posted: 5 August 2022
- Recruiter: CV-Library
- Location: Falkirk, Stirlingshire
- Salary: £18,520
- Sector: Accounting, Banking & Financial Services, Insurance & Superannuation
- Job Type: Permanent
Join our community
We are currently recruiting for full time permanent role, with a starting salary of £18,520.
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.
What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
The difference you'll make.
Acting as the first point of contact for customers in branch or over the phone
Assisting with day-to-day transactions, queries and servicing
Answering customer calls into our contact centre
Building relationships and finding solutions
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience
What you'll bring.
Proven ability to deliver outstanding customer service either from a face to face or a telephony background
The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have.
A real desire to go above-and-beyond for customers
Effective team working skills with a flexible, can-do approach to work
Openness to a broad range of activities even if outside of standard expectations
Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know.
The role is based in our A&L Falkirk Branch branch.
This is a full time role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible
How we'll reward you.
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs
Starting salary of £18,520
Eligible for a discretionary performance-related annual bonus
Receive a £500 annual cash allowance to spend on our great range of benefits
Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
24/7 access to an online employee discount platform
Share in Santander's success by investing in our Sharesave and Partnership shares plans
Support your favourite causes through charitable giving and our community partnerships
Learn more about our benefits and family friendly policies
#ThePlaceToBeYourself - Everyday Inclusion at Santander
We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.
You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.
A bit more about Santander.
At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.
At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.
What to do next.
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call (phone number removed).
Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community