Customer Experience Advisor

Job Title: Customer Experience Advisor
Contract Type: Contract
Location: Bristol
Salary: £19389 per annum
Start Date: 2019-01-28 00:00:00
Reference: 043310047
Contact Name: Emma Calderwood
Contact Email:
Job Published: January 28, 2019 14:48

Job Description

Our client in Portishead have a great opportunity for a customer experience advisor to join their team. Based within a few minutes' walk of the Marina, the high street, shops and restaurants with free parking and great public transport links to Bristol.

The Customer Support Advisor plays a crucial role in the company's success.
Your main responsibilities will include:
1. Make outbound contacts to customers and staff members as required. For example:
  • Undertaking surveys
  • Call backs as agreed
  • Ensuring data held is accurate and up to date
  • Making enquiries on behalf of customers and arranging appointments
2. Assisting in the provision of an effective administration service. This involves:
  • Producing well-presented and accurate letters, reports, tables, spreadsheets and other documents
  • Supporting colleagues who are field based, by undertaking administration requests and booking appointments
  • Any other administration function as required
3. Additional support in a specialised area, for example:
  • Lettings functions
  • Neighbourhoods functions
  • Income functions
  • Furnished tenancy functions
  • Tenant Reward Scheme
  • Future Clean Car Cleaning Administration and support
  • Website and social media
  • Complaints coordination
  • PI Coordination
Any other areas/functions as they may arise
4. Administering systems for the collection, analysis and reporting of data related to the delivery of services by the team. This involves:
  • Collecting data from various sources, records and databases
  • Analysing data to assist in the production of management reports
  • Liaising with managers and other colleagues to ensure that information is made available according to various deadlines, SLAs and KPIs.
  • Provision of data which feeds into the company performance management framework

To be successful in this role you will have:
  • GCSE Maths and English grade C or above, or equivalent qualification
  • Experience of working with Microsoft Office or other relevant software systems
  • Experience of working in a customer focused environment
  • Proven experience in dealing with members of the public
  • Clear, concise and professional communication, both oral and written
  • Ability to keep up to date with existing and emerging technology

In return you will get a salary of £19,389 per annum, and an excellent benefits package. You will work a 37 hour working week between 8am-6pm Monday to Friday. This is a fixed term contract until 13th December 2019.

If interested then please send your CV to