Outbound Account Manager

Job Title: Outbound Account Manager
Contract Type: Permanent
Location: Coventry
Salary: £25000 - £30000 per annum
Start Date: 2019-07-08 00:00:00
Reference: 394104618
Contact Name: Georgia Bishop
Contact Email:
Job Published: June 10, 2019 16:32

Job Description

Outbound Account Manager

I am currently recruiting on behalf of a UK market leader in online school payments providing services to 3 million parents and 8,000 schools across 200 local authorities. This is a full time permanent position offering a salary bracket of £25,000 - £35,000 depending on experience.

Customer engagement is vital to ensure our customers are getting great value from the business as well as the business achieving long term profitability. As such, we're recruiting an Account Manager for our team to drive success for our customers.

The ideal candidate will also be able to demonstrate a professional demeanour, the desire to work in a team atmosphere, and the willingness to make the extra effort when needed.
We're looking for an energetic individual who is looking to challenge themselves and work in a fast-growing business.

• Increase overall customer health
• Improve renewal rates and reduce churn
• Identify up-sell opportunities for the sales team
• Increase customer advocacy and reference-ability
• Increase payment service fee income via a range of customer engagement approaches
• Track the customer journey
• Help define segmentation of customer base and varying strategies

Daily Duties:

Person specification
• Management experience
• Excellent customer service skills
• Excellent organisational and time management skills
• Patience and understanding of the school environment
• Sales and post sales experience
• Confident with cold calling

• Laptop
• 25 Days holiday plus bank holidays
• Pension (after 3 months)
• Private medical insurance (after 1 years' service)
• Life insurance (after successful probation)

If you are interested please click APPLY!