Customer Contact Advisor

  • Job Reference: 00027292-1
  • Date Posted: 14 November 2020
  • Recruiter: CV-Library
  • Location: Bedlington, Northumberland
  • Salary: £19,858
  • Sector: Call Centre / Customer Service, Covid-19

Job Description

Customer Contact Advisor

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Customer Contact Advisor

Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in our latest vacancy.

Customer Contact Advisor x2

* Part time, 12 hours per week, covering 2 shifts to be worked at weekends

* £19,858.00 pro rata per annum

An opportunity has arisen for a Customer Contact Advisor to join our Control Centre team based at Willow Vale in Bedlington. Upon completion of training the successful applicant will have the opportunity of homeworking should this suit their preference.

As a Customer Contact Advisor, you will provide a frontline call response for Bernicia's Community Alarm and Out of Hours Repairs Service. Sometimes the nature of these calls involves dealing with people experiencing difficult or emergency situations where empathy, problem solving and customer service skills are essential. You must also be confident in the use of various IT systems.

If you have excellent communication skills and a team focussed approach to work we want to hear from you.

The closing date for applications is 12noon, Friday, 6th November 2020

We reserve the right to close this recruitment campaign earlier than the stated closing date should we receive a large number of applicants.
COVID 19: At Bernicia the safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We have introduced extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This may include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia