Connecting...

Customer Consutlant

Job Title: Customer Consutlant
Contract Type: Temporary
Location: Dunfermline
Industry:
Salary: £9.83 per hour
Start Date: 2019-06-24 00:00:00
Reference: S08100613
Contact Name: Adam Young
Contact Email: adam.young@pertemps.co.uk
Job Published: May 07, 2019 08:34

Job Description

Customer Consultant
Location: Dunfermline
Pay Rate : £9.83 per hour


Pertemps are working in partnership with one of the largest banks in the UK. So if you've got experience in Customer Services or would like a career within the bank, we'd love to speak with you.

JOB ROLE:

This is a 6 month temporary role with the potential to go permanent starting on the 24th June 2019...These positions are offering a pay rate of £9.83 per hour. 35 hours per week between 7am - 11pm over a Monday to Sunday period (Examples of shifts are 7am-3pm, 8am-4pm, 9am-5pm, 2pm-10pm, 3pm-11pm etc.)

KEY RESPONSIBILITIES:
  • Taking mixture of inbound calls supporting customers at first point of contact
  • Mostly inbound but sometimes outbound is necessary to call people back.
  • General banking enquiries
  • Telephony role
  • Targeted on getting a fair outcome on the call, they would follow call flow process and the candidates are trained on this, they are measured on how they apply this to a call.
  • Handle complaints, they are responsible for trying to handle this themselves and find a resolutions.
  • Promote alternative delivery channels such as Internet Banking
  • Maintain a good understanding of Bank's products and services

EXPERIENCE REQUIRED:
  • Customer Service either over the phone or face to face
  • Competent computer skills
  • Attention to detail
  • Can do attitude
  • Positive manner
  • Keen to learn
  • Works well in a team

WHAT'S IN IT FOR YOU?
  • Excellent training - 6 weeks
  • Great rate of pay
  • AWR Uplift
  • Flex Cash Bonus
  • Potential to go permanent
  • Career Development

4 week classroom training, then a 5 week academy process on the floor. Takes about 2 months to be competent at the role. No holidays during the first 3 months of the assignment.

Please be aware you will be required to pass a DISCLOSURE SCOTLAND APPLICATION and a CREDIT CHECK

If you are interested please apply ASAP or send your CV to adam.young@pertemps.co.uk