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Customer Advisor

Job Title: Customer Advisor
Contract Type: Temporary
Location: Dunfermline
Industry:
Salary: £9.83 per hour
Start Date: 2019-08-12 00:00:00
Reference: S08100648
Contact Name: Nico Gibson
Contact Email: nico.gibson@pertemps.co.uk
Job Published: June 20, 2019 09:07

Job Description

Customer Advisor
Location: Dunfermline
Pay Rate : £9.83 per hour


Pertemps have a great opportunity to work with one of the largest banks in the UK. So if you've got experience in Customer Services, we'd love to speak with you.

JOB ROLE:

This is a 6 month temporary role with the potential to go permanent starting on the 12TH August 2019 or the 27th August 2019.
8 week rotational shift pattern Monday to Sunday - 35 hours per week flextra shift pattern between 07:00am - 23:00pm

KEY RESPONSIBILITIES:
  • Taking mixture of inbound and outbound calls for customers
  •  Mostly inbound but sometimes outbound is necessary to call people back. Discuss the customer's issues and resolve them
  • Helping customers at first point of contact
  •  Processing and updating in-house systems
  •  Handle complaints, they are responsible for trying to handle this themselves and find a resolutions.

EXPERIENCE REQUIRED:
  •  Attitude - Keen to learn
  •  Experience working in a call centre environment taking inbound calls
  •  Customer Service skills face to face
  •  Competent computer skills
  •  Works well in a team
  •   Keen to learn

WHAT'S IN IT FOR YOU:
  • Excellent training
  • Great rates of pay - Overtime available
  • AWR Uplift
  • Flex Cash Bonus
  • Potential for extension or a permanent position
  • Career Development

If you are successful you will be required to pass a CREDIT CHECK and DISCLOSURE SCOTLAND CHECK.

If you are interested please apply ASAP or send your CV to nico.gibson@pertemps.co.uk