Customer Advisor

Job Title: Customer Advisor
Contract Type: Temporary
Location: Edinburgh
Salary: £9.92 per hour, Benefits: Ongoing opportunities, pay progression, bonus
Start Date: 2019-03-11
Reference: 10257JS
Contact Name: Kirsty Lamb
Contact Email:
Job Published: March 18, 2019 17:04

Job Description

Are you looking to change your job? Do you want to work for a large well known UK retail banking brand?  

If so, we may have the perfect opportunity for you as a Customer Service Advisor.

Working Monday - Friday 09:00 - 17:00, you would be joining a friendly contact team managing inbound customer queries relating to accounts and products.

If you are great at talking to people and recognise and appreciate excellent customer service then this role would be a great fit for you.

There are no fixed requirements to be a Customer Service Advisor, a good knowledge of basic Microsoft Word, Excel and familiarity with using the web would be great. Your individual qualities and the ability to use empathy and listening skills to get outstanding outcomes for the customer is much more important.

Some customer service experience would be helpful but it doesn't even have to be from a call centre background. If you're used to dealing with customers face-to-face then you have the potential to become an exceptional Customer Service Advisor by phone.

The contact centre is located in the South Gyle region of Edinburgh and is easily reached via public transport and there is an onsite staff car park for those who drive. The centre benefits from an onsite canteen and is in a location that provides many other amenities close by.

If you are looking to the future then it is good to know that career progression prospects are high with this banking group, they are a fantastic employer who have been supporting customers, communities and businesses in the UK for over 320 years. 

The recruitment process takes a couple of weeks, as you would expect. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started taking calls from a wide range of people, helping them resolve their queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time.