Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Temporary
Location: Edinburgh
Salary: £9.92 per hour, Benefits: overtime, flex cash and pay progression opportunities
Start Date: 2019-01-31
Reference: T1KL
Contact Name: Blue Arrow Edinburgh
Contact Email:
Job Published: January 12, 2019 11:46

Job Description

Do you love working in a Customer Service Role?

Looking for a role you can progress in?

Our client, a leader in the banking industry are offering a 6 month temp to perm contract in their business banking call centre.
Great opportunities to progress into a skilled field.

Job Description:

  • Telephony role 
  • Customer based queries dealing with new business banking queries
  • Enquiries include payments, stop cheques, cancel cards, lost and stolen, bank balances, international payments, Internet banking registration/issues, closing accounts, debit card fraud, mandates queries, overdrafts/loans, transaction investigation
  • Handoffs to different areas of the bank but try to resolve as much at first point of contact.
  • Asking complex questions i.e. general info and probing to find further. 
  • Inbound calls and outbound calls to obtain more information from customer if needed
  • Taking information from the customer and ensuring it meets all required criteria 
  • Assisting the customers with an enquiries and making follow up calls with the customers (there are no cold calls/sales calls)
  • Look at customer accounts and assisting as much as possible (look at business insurance etc, discussing company vehicles etc).
  • 4-6 week training period with ongoing support, training and mentoring
  • Progression within the role, development opportunities.

Shift Pattern:
  • 8 week fixed rotational shift pattern
  • Monday to Friday between 7:00am - 8:00pm (shifts are 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm). 
  • Only working late shift 2 weeks out of 8 weeks
  • 1 in 4 Saturdays 9:00am – 2:00pm (when working Saturday, day back during the week)
This role is based in the South Gyle Region Of Edinburgh, There is free on site parking, staff canteen and monthly company awards.

If you want to be part of this fantastic opportunity then please apply now