Customer Account Manager

Job Title: Customer Account Manager
Contract Type: Permanent
Location: Warwick
Salary: £23000 - £28000 per annum
Start Date: 2019-06-24 00:00:00
Reference: 475105791
Contact Name: Nancy Makin475
Contact Email:
Job Published: June 10, 2019 12:51

Job Description

We are currently recruiting for a Customer Account Manager for a well-established company based in Warwick. This position is responsible for delivering a high level of customer service in answering customer inquiries, managing complaints to resolution, processing orders and shipments, resolving warranty claims and providing technical support.

The role is full time permanent working either 8am till 4pm, 8.30am till 4.30pm or 9am till 5pm.

Main duties:
• Professionally interact with customers and others via phone, in person, e-mail or other written or verbal methods
• Assist customers in both selection and application of products
• Accurately processes orders received by mail, phone, fax, email, etc.
• Responds to customer inquiries pertaining to orders, price and parts.
• Receives and resolves customer complaints in order to achieve customer satisfaction
• Manages Warranty Claims through in house warranty process and looks to continually improve the process for customer satisfaction.
• Records voice of the customer (complaints, compliments, feedback) in a CRM program
• Generates credit memos through in house process
• Demonstrate knowledge of spare parts, products and services offered with an ability for continuous development
• Managing the customers shipping requirement which include the preparation, document handling and liaison between parties to ensure that products reach our worldwide customer base on time.
• Provide technical support to customers, both external and internal, a primary contact for the exchange of technical assistance and information. This assistance can vary from product selection or application guidance to operational troubleshooting for our products.
• Assist customers, internal and external, with selection of parts required in product repair
• Assist in processing tenders and quotation documentation as required.
• Processes daily shipment documents both domestic and internationally in line with export compliance standards

Person specification:

• Previous customer service experience is essential for this role
• Shipping/Freight experience would be ideal
• Any experience of using Oracle would be beneficial

If you are interested in this role please click APPLY!