Customer Account Manager

Job Title: Customer Account Manager
Contract Type: Permanent
Location: Tamworth
Salary: £20000 - £25000 per annum
Start Date: 2019-07-29 00:00:00
Reference: 063104246
Contact Name: Lisa Salt063
Contact Email:
Job Published: July 09, 2019 10:28

Job Description

We are seeking a passionate and self-driven Specification Coordinator to join our Sales Team. This role is for somebody that is a self-starter and highly motivated. You will add value to a growing company by maintaining existing customer relationships and seeking new opportunities within the hospitality and new build industries. Communication is paramount and you will need to thrive autonomously and collaborate across other departments within the company; which all have a wonderful mix of personalities! This family business requires somebody driven, highly organised with customer service and sales experience.


Tasked with promoting the entire product range consisting of mirrors, cabinets, ventilation, lighting and furniture, this exciting new role will oversee the account management and new business acquisition of bathroom contract sales within the residential and hospitality markets. This is an important role within the business and the role will involve close and regular communication with the sales teams, stock control, warehouse and finance teams, along with regular contact with customers, contractors and specifiers.


• Proposing, implementing and managing relationships and agreements with our existing contract customer base.
• Establishing and building relationships with prospective customers, identifying their strategic objectives and securing business.
• Promote the brand and increase awareness of our products to the Bathroom Contract market.
• Regular communication with our existing customer base and develop new business with them.
• Quotation, sales ordering, internal purchase ordering and logistics administration and processing, through close liaison with existing stock control team.
• Be an originator of new customers and take ownership in developing contract sales with them.
• Obtain product specifications with Architects and Specifiers.
• Research opportunities in the market and create your own leads through outreach in the form of calls, emails and networking.
• Build rapport with your prospects to be a trusted, knowledgeable resource and discover their needs.
• Dealing with sales queries in an efficient, accurate and professional manner.
• Provide excellent customer service to ensure customer are always updated on solutions.
• Be flexible with time and willing to get involved in other areas of the business as requested by management.


This position requires someone who is friendly and personable, highly organised, who continually shows initiative and works at all times with integrity and honesty.

Other important attributes are:

• Adaptability and Flexibility - being open to change (positive and negative).
• Dependability - being reliable, responsible, dependable, and fulfilling obligations.
• Persistence - particularly in the face of obstacles.
• Cooperation - being pleasant with others and displaying a good-natured, cooperative attitude.
• Negotiation – being fair and decisive.