CRM Data Governance Manager

  • Job Reference: 00054847-1
  • Date Posted: 8 January 2022
  • Recruiter: CV-Library
  • Location: Bournemouth, Dorset
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Vitality, CRM Data Governance Manager, Bournemouth, £Competitive + Bonus + Benefits

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks, and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As our CRM Data Governance Manager, you’ll get the benefits our members enjoy, including:

Our award-winning private Vitality Health insurance + wellness incentive programme

Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few!

Personal health fund + Life Assurance

Stakeholder Pension Plan with employer contribution

25 days annual leave + Bank holidays + option to buy and sell 5 more

Flexible benefits package

Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

A genuine opportunity to grow and establish a long-term career

As our CRM Data Governance Manager, you will ensure all Salesforce platforms are adhering and meeting the company’s data standards, including, but not limited to, UK GDPR and Data Protection Act 2018. You will work closely with our data architecture, development teams, and solution design colleagues to ensure all data related to new features and releases is being managed effectively. Data security will also form part of this role, ensuring the correct access levels on the platform have been implemented.

This role will be a key point of contact for any queries related to the handling of data within the Salesforce platforms.

Your role as our CRM Data Governance Manager will involve:

Ensuring Salesforce platforms are adheading to data standards, including GDPR

Utilising current information management principles, overseeing the implementation of ongoing data management processes

Developing relationships with other Data Protection Officers and providing advice and mentorship to the same across Vitality to share knowledge and best practices

Ensuring data can be correctly handled within the architecture being implemented

Logging all new data items, across multiple project streams, within Salesforce platforms with data protection teams, and ensuring business data standards are being met

Working with business stakeholders to share knowledge of data protection standards, assisting to align these with business processes

Analysing all data processes within Salesforce, regularly reporting to senior management on any risks, recommending projects or bug fixes which need to be implemented to resolve any risks

Ensuring you understand and adhere to our Code of Conduct and where appropriate, and complying with all relevant regulatory policies and mandatory training requirements

What we’re looking for in our CRM Data Governance Manager:

Educated to degree level, or equivalent experience

Previous experience working on Salesforce products, implementing data processes or overseeing data protection standards

To have a confident stakeholder management style, with expertise in managing ongoing data protection monitoring processes, including regular reporting

Several Salesforce certifications, either in advanced administration or development, and also consultant fields

Previous working experience across marketing, sales and servicing capabilities, preferably in an insurance or financial service sector

Proven advanced investigative, analytical and logical problem solving skills

Previous experience working in the insurance or financial services sector

Closing Date: Monday 10th January 2022

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our CRM Data Governance Manager, then please click ‘apply’ today.

Please note that to ensure the safety of our offices and employees, we require all new hires to be vaccinated for Covid-19.

If your doctor has told you not to be vaccinated, please let us know during the application process so that an accommodation can be made.

You can find more information about our commitment to ensuring office safety to reduce the risk of Covid-19 transmission by visiting the careers page on our company website