CRM Administrator

Job Title: CRM Administrator
Contract Type: Permanent
Location: Unknown
Start Date: 2019-03-18 00:00:00
Reference: 4234
Contact Name: Anna Page
Contact Email:
Job Published: March 18, 2019 16:59

Job Description

As a CRM administrator you will be joining Cromwell’s Sales Effectiveness Team during what is an exciting time for our global Organisation.

Your new role

Joining the sales team, you will be supporting the Sales and Operations departments with CRM expertise, supporting the implementation and ongoing enhancement of Salesforce, particularly ServiceCloud. This role will also focus on the creation and interpretation of performance metric reports, presenting analytical insights to colleagues through engaging and interactive dashboards in an efficient and timely manner.

What you’ll need to succeed

You will have a proven experience as a CRM Administrator and Experience working with Salesforce, or similar CRM equivalents. Ideally you will have previous experience of introducing new CRM systems across a business and knowledge of report writing tools and experience of data analysis and manipulating spreadsheets. Experience working with BI Tools, e.g Qlik Sense and of training others in CRM usage would be desirable.

Essential Qualifications & Skills:

  • Strong MS Excel skills
  • Strong BI concept knowledge
  • Able to support non-technical audiences in complicated technical concepts and data systems
  • Flexibility to provide support outside of core business hours
  • Proven abilities to take initiative and be innovative
  • Analytical mind with a problem-solving aptitude
  • Effective project management skills
  • Remains up to date in data management and CRM solutions

What you’ll get in return

The chance to join not only a great place to work with ambitious growth plans, but also a great team, where people and individuality really matter. Benefits include a highly competitive salary, pension scheme, commission, plus a company car.

About the organisation

Cromwell is a subsidiary of W.W. Grainger, a U.S. Fortune 500 industrial supplies business.

Cromwell has been established for over 50 years and is a supplier of maintenance, repair and operations type products, offering an unrivalled choice of products to all industries, professions and trades.

From cutting tools to personal protection products and from precision equipment to abrasives and power tools, our extensive range brings together all the major brands and more in an unrivalled selection available from a single source.

We also offer a diverse profile of technical and specialist support, which ranges from in-depth product expertise, to on-site solutions to enable you to maximise performance.

We offer next day delivery or collection from our nationwide Stock Centres, supported by an overnight UK logistics network.