Connecting...

Contact Centre Co-ordinator

Job Title: Contact Centre Co-ordinator
Contract Type: Permanent
Location: Derby
Industry:
Salary: £25000 per annum
Start Date: 2018-12-27 00:00:00
Reference: 137100897
Contact Name: Ruth Humes
Contact Email: ruth.humes@pertemps.co.uk
Job Published: December 27, 2018 17:08

Job Description

My client based in East Midlands is seeking a Contact Centre Co-ordinator to work in a extremely busy and exciting environment.

This is initially a Fixed Term Contract for 9 Months, covering maternity leave however with the growth of the company there may be the opportunity to continue and develop a future career with the firm.

Overview:
Oversee all new starters into a large contact centre of over 500 team members. Organise rota's, training, digital tools, virtual assistance, implementation and improvements.

Example of duties:
Balance workload and prioritise use of time ensuring Customer Service meets the health and safety/security requirements with maintaining the knowledge availability for the Advisors.
Oversee the ordering, delivery and distribution of uniform, IT, consumables and stationary for customer service staff.
Support Customer Service in planning and tracking of advisors attendance of courses.
Monitor the scope, timing and resources needed to maintain and expand online and digital tools including the virtual assistant.
Engage with stakeholders to foster future expansion and strategy.
Review and provide insight into user behaviour and recommend enhancements.

Key Competencies
A background within a Contact Centre of Scheduling role is required for this role.
Strong analytical and interpersonal skills
Passion to provide excellent Customer Service
Strong team player
Excellent Planning and organisation skills

Please contact Ruth on 07764959511 for further information.