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Complaints Handler - Bristol - £19,000 to £23,000

Posted 23 days ago by Bluearrow
Location Bristol Job Type Permanent
Salary £19000 - £23000 per annum Sector Call Centre & Customer Service
Job Title: Complaints Handler
Location: Bristol BS16
Salary: £19,000 - £23,000 per annum
Job Type: Permanent


Blue Arrow Bristol are currently recruiting for a permanent Complaints Handler to work in Bristol BS16.

You will be working for a Pension and Life Insurance Company.



Job Details:

•           You will investigate the causes of customer dissatisfaction

•           Resolve service complaints in line with procedures and regulatory requirements

•           Identify and escalate root cause trends and issues that arise   

 

Requirements:

•           Experience of working in financial services organisations and/or customer service environment.

•           Knowledge of complaint handling.

•           Good working knowledge of MS Office applications.

•           Knowledge of complaints procedures and regulatory requirements.

•           Strong verbal and written communication skills.

•           Ability to deliver excellent customer experience.

•           Ability to manage varying workloads and priorities.

•           Strong organisational and time management skills.



If you are interested in this position please upload a copy of you CV in "Word" format.