Complaints Handler - Bristol - £19,000 to £23,000

Job Title: Complaints Handler - Bristol - £19,000 to £23,000
Contract Type: Permanent
Location: Bristol
Salary: £19000 - £23000 per annum
Start Date: 2019-08-02
Reference: capita complaints handler
Contact Name: Ciara Legear
Contact Email:
Job Published: July 25, 2019 16:57

Job Description

Job Title: Complaints Handler
Location: Bristol BS16
Salary: £19,000 - £23,000 per annum
Job Type: Permanent

Blue Arrow Bristol are currently recruiting for a permanent Complaints Handler to work in Bristol BS16.

You will be working for a Pension and Life Insurance Company.

Job Details:

•           You will investigate the causes of customer dissatisfaction

•           Resolve service complaints in line with procedures and regulatory requirements

•           Identify and escalate root cause trends and issues that arise   



•           Experience of working in financial services organisations and/or customer service environment.

•           Knowledge of complaint handling.

•           Good working knowledge of MS Office applications.

•           Knowledge of complaints procedures and regulatory requirements.

•           Strong verbal and written communication skills.

•           Ability to deliver excellent customer experience.

•           Ability to manage varying workloads and priorities.

•           Strong organisational and time management skills.

If you are interested in this position please upload a copy of you CV in "Word" format.