Complaints Agent

  • Job Reference: 00032205-1
  • Date Posted: 19 January 2021
  • Recruiter: CV-Library
  • Location: Newcastle upon Tyne
  • Salary: £9.00 to £9.50 Per Hour
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Contract, Temporary

Job Description

New Year, New Start, New Job?

Sterling Recruitment Services are recruiting for one of the fastest growing Waste Management companies in the UK. We are seeking energetic, reliable, and flexible customer focused professionals to join our Clients Complaints team as a Complaints Agent who will work remotely from home. Their Customer Service team are responsible for responding to all customer queries through a multitude of platforms they currently use to answer and resolve all inquiries while remaining dedicated to providing their customers with the best possible service.

The Role

Our client is experiencing a high volume of calls as they work with their customers and suppliers through the current COVID-19 situation and are looking for experienced Complaint handlers who can handle a high volume of incoming calls. You will be answering inbound calls with customers who are potentially emotional, worried or upset and work with them to establish what is their reason for calling and sign post to the relevant department.

There will be some basic admin that can be covered such as changing direct debit dates etc and training will be given for this. Any calls that involve more complex needs will then be passed to the experienced existing customer service team.

Key Skills

* Excellent communication skills (written and verbal)

* Questioning and listening skills

* Computer literate

* Ability to work remotely and unsupervised

* Negotiation skills

* Prioritising and task management

* Problem solving

* Experience of logistics/freight forwarding or working in the haulage/waste industry would be advantageous


* Flexible approach to working hours

* Pragmatic

A positive attitude and the ability to work at pace whilst delivering a great service You must be self-motivated and proactive with the ability to work under pressure at times Previous complaint call centre experience is essential. Good computer skills and knowledge of Salesforce/Office 365 would be advantageous.

Full Time - 40 hours per week, Working from home 5 days out of 7 with a flexible approach to working hours and an immediate start for the right candidates.

Working hours will be 09:00-17:30 initially.

Candidates would be required to have their own Laptop or PC, access to WIFI and the ability to access Cloud Based platforms along with their own headsets.

Interviews will initially be via Zoom video call

Pc Spec

8th Generation Intel Processor (post 2017)

8GB Memory (RAM)

200GB Hard Drive

Download speed of 10 Mbps or greater.

Microsoft Windows 10

In the case of Apple

iMac or MacBook (post 2017)

8GB Memory (RAM)