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Complaint Handler

Posted 6 days ago by Pertemps
Location Cheltenham Job Type Permanent
Salary £10.25 per annum Sector Call Centre & Customer Service
Complaint Handler
Full time : 7.5 hours per day, 5 days a week
Salary: £10.25 an hour

My client, a UK leader in outsourcing solutions and pensions, are looking for Complaint Handlers to work out of North Cheltenham as part of their Complaints team.

If you have worked within a similar role previously or have a financial services background then this would be great for you.

The role;
- Investigate and resolve mis-selling complaints
- Process Financial Ombudsman cases in line with procedures and regulatory requirements
- Process customer and adviser appeals appropriately
- Look for and escalate root cause trends and issues that arise by process, product or complaint type
- Identify opportunities to build customer relationships and provide excellent customer service

To be considered for this role you will need;
- Excellent & accurate typing skills
- Good telephone manner
- Works well under pressure and to deadlines
- Good team player
- Very punctual & flexible

You must hold Maths and English GCSE's (Grade C or above)

I am ideally looking for candidates who have experience in the complaints field or with similar experience within areas such as Financial Services.

This is a temp to perm role where there will be a 12 week temp period prior to be taking on a permanent basis at the completion of this.

Please contact Sam Mendes on 01452 507500 or email sam.mendes@pertemps.co.uk to apply.