Collections Advisor - Cardiff

  • Job Reference: JO-2103-15081
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Cardiff
  • Salary: £11.53 Per Hour
  • Job Type: Temporary

Job Description

Blue Arrow are currently recruiting for collection advisors to work on a temporary assignment, from home (Cardiff based). Applicants must be in commutable distance to Cardiff. You will be required to work Monday - Friday, 37 hours per week. Pay rate is £11.53 per hour.

Key Responsibilities

* Managing phone lines, inbound and outbound
* Contacting customers who have fallen behind in their payments
* Delivering an excellent service experience for customers, whilst driving long-term solutions
* Maintaining accurate call logs
* Setting up direct debits and revising payment plans
* Updating databases and general administrative tasks as required
* Targeted to 6 calls per hours, once trained (inbound and outbound)

Ideal Candidate

* Previous and recent experience working in a contact centre is essential
* Previous collections experience
* Excellent customer service manner
* Strong attention to detail for accurate data entry
* Good working IT and administrative skills
* Clear communication skills
* Personable and engaging, with a resilient nature
* Available between March 2021 and March 2022 (possibility of extension)

If you are interested in flexible work and feel that you meet the above criteria then please apply online today or contact Lauren Westley on 01582 287584 for further details.