Client Success Analyst

  • Job Reference: 00027283-1
  • Date Posted: 14 November 2020
  • Recruiter: CV-Library
  • Location: Shoreditch, London
  • Salary: £25,000 to £30,000
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Permanent

Job Description

Client Success Analyst | Norwich / London  / Remote | £25,000 - £30,000

Langham Recruitment is pleased to be recruiting for a Client Success Analyst for a Norwich based tech business. The Client Success Analyst role requires a mix of client-facing, analysis and report writing skills and is key to the implementation of our clients' SaaS platform to their clients. 

THE ROLE
The client success analyst is key to the implementation of our client’s market-leading SaaS platform. You will be required to capture, document and interpret large amounts of data and then use this to model a bespoke solution.

You will be responsible for end to end project management, acting as the link between the development team and the client and once the implementation is complete you will train and mentor the client in how to use the platform and provider user support.
 
ABOUT YOU

Experience within a SaaS 
You will be a logical problem solver who is able is able to break down complex problems and identify solutions. 
Ideally, you will have experience from within a tech team or demonstrate a flair for technology.
You will have excellent stakeholder management skills, able to build strong relationships with clients and will be comfortable presenting to various levels of internal and external customers.
You will be working as part of a small team, with a variety of skillsets, therefore you will be a team player, able to leverage the strengths of your colleagues. 
The role requires an innovative thinker who can come up with creative solutions to problems.
You will also have strong written and report writing skills and be comfortable working in a fast-paced environment. 
SALARY AND BENEFITS:

Basic salary in the region of £25,000 - £30,000
Competitive benefits package and excellent working environment including ping pong, breakout area
Flexible working options – currently working remotely due to Covid-19 
This Client Success Analyst vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg (phone number removed)). 

Key Words – Client Success, Implementation, product support, product owner, project coordinator, consultant