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Client Service Manager

Job Title: Client Service Manager
Contract Type: Permanent
Location: Tewkesbury
Industry:
Salary: £22000 per annum
Start Date: 2019-06-11 00:00:00
Reference: 324102386
Contact Name: Sam Mendes
Contact Email: Sam.Mendes@pertemps.co.uk
Job Published: June 11, 2019 17:09

Job Description

Client Service Manager
Tewkesbury
Up to £22,000 per annum pro rata
Monday to Friday - 3 month fixed term contract

Our national client based in Tewkesbury are looking for a Client Service Manager to join their Client Services Team.

The successful candidate will be responsible for leading service provision for Client Services to deliver excellent service to a key client(s), utilising specific products and services in line with contractual service level agreements.

This is for a leading Print Production company.

You will also be ensuring high levels of client satisfaction is achieved around the services my client deliver, taking accountability for customer experience, enabling the company to develop and retain client accounts.

The main responsibilities for this position are:
" Responsible for service delivery performance across a number of key client accounts to contractual service levels.
" Support department head in key client initiatives to deliver new products, services and initiatives into the business.
" Effective management of client satisfaction and issues to full and effective resolution, including management of key support areas across the business.
" Strive to improve service excellence by driving process improvements and value add initiatives to increase client satisfaction and retention.
" To develop internal relationships across key stakeholders within the business to ensure that client issues and initiatives are managed effectively in a collaborative manner.
" Analyse processes and data to create efficiencies and drive change and value add improvements.
" Adherence to all governance and compliance standards of processes and business policies.
" Responsibility for the provision of critical business reporting of service management information packs and invoicing data, ensuring they are produced accurately.
" Drive client satisfaction via service improvement plans to create remediation and rectify key or repeat issues.
" Own client monthly service meetings to review contractual service levels, and explore opportunities with clients regarding value add activities.

Skills required for the role:
" Ability to work with people via direct and or matrix management.
" Verbal and written communication skills, with the ability to adapt style to relevant audience.
" Good telephone manner & appropriate email tone.
" Strong organisational and effective time management skills.
" Excellent knowledge of Word, Excel and PowerPoint.
" Strong ability to work with data and interpret results with good attention to detail.
" Ability to think quickly and make decision within minimal referral.
" Previous experience of working with high profile clients.
" Excellent team player.

If you think you would suit this role then please call Sam at Pertemps Gloucester on 01452 507500 or email sam.mendes@pertemps.co.uk.