Client Manager - Work From Home

  • Job Reference: 00078064-1
  • Date Posted: 22 June 2022
  • Recruiter: CV-Library
  • Location: Epsom, Surrey
  • Salary: £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

We have an excellent opportunity for an enthusiastic and customer service focused Client Manager to join their expert witness department at this leading provider of psychological services in Epsom, Surrey.

Please note that you will be working from home due to Covid-19 restrictions, but you must be able to travel to the Epsom office as and when required.

About the Company
Our client supplies a diverse network of over 1000 expert psychologists to their clients, all of whom are used to working to fixed budgets, including complying with Legal Aid rates. As a dedicated Client Manager, you will be assigned to your client for the duration of their case where you will match your clients’ requirements to a selection of appropriately qualified professionals.

About the role
As a Client Manager you will work closely with and manage a range of contacts including psychologists and psychiatrists and key business accounts such as solicitors, local authorities, prisons and Crown Prosecution Service to ensure that requests for a wide variety of assessments are delivered in line with the client’s expectations and deadlines.

As Client Manager, your objective is to maximise income and profitability, whilst achieving the highest levels of customer service and your responsibilities will include:

Preparing and following up on enquiries and quotes (via telephone, online, email)
Negotiating fees and deadlines with experts and clients
Working autonomously, taking full responsibility for managing caseload in the region of 25+ active cases, ensuring client’s requirements are met and where possible exceeded
Building and maintaining rapport with key accounts to drive new business opportunities which may include visits to their offices
Proactively develop new business and respond quickly to leads
Preparing, reading and sending confidential documents including appointment confirmations, client referral forms and final reports
Dealing efficiently with general admin tasks and updating of all internal CRM systems
Working to agreed processes to ensure accuracy, compliance and meeting legal requirements as required
Escalating concerns/ risks to line manager to ensure Client relationships are well maintained and objectives are met
Achieve agreed sales targets and KPI’s to contribute to company objectives and strategic plan
Any other reasonable tasks as agreed with your line manager
About You
To be successful for the role of Client Manager you must have / be:

Educated to A level standard
Good standard of IT knowledge i.e. Microsoft Packages, CRM systems
Experience of working with vulnerable individuals would be preferred but is not essential
Excellent customer service skills
Strong interpersonal skills and able to build professional rapport with both client’s and associates
Excellent telephone manner and ability to respond promptly to enquiries
Effective planning, organisational and problem solving skills
Attention to detail, self-motivated, flexible with a ‘can do attitude’
Able to handle confidential information sensitively
Resilient and capable of juggling priorities and work under pressure, adhering to strict deadlines
Ability to demonstrate empathy as required
About the Hours and Rewards
As Client Manager your working hours will be 9am to 5pm and you will receive an excellent salary of £25,000 per annum plus you will receive:

Up to £1,000 per annum performance related bonus on successful achievement of agreed objectives
Company pension
Social events
23 days paid holiday, plus all bank holidays
No weekends or bank holidays
As a progressive, responsible company our client is committed to supporting employee’s work/ life balance
How to Apply
Please note that eRecruitSmart is advertising the role of Client Manager on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

Client Manager, Account Manager, Recruitment Consultant, A Levels, Customer Service