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Client care advisor

Posted 30 days ago by Pertemps
Location Sutton Coldfield Job Type Permanent
Salary £17500 - £18000 per annum Sector Call Centre & Customer Service
Client Care Advisor

I am currently recruiting for a Client Care Advisor based in Sutton Coldfield.
You will be responsible for contacting clients to facilitate feedback from a pre-determined list , by telephone to discuss their experiences regarding goods and services provided. This will include recording positive and negative feedback and taking the appropriate action to reflect the feedback to assist improving the services provided. You will also need to escalate any complaints and handle in a professional and sympathetic manner

As a Client Care Advisor you will also maintain accurate records and therefore attention to detail and confidence using Microsoft Office applications is essential.
This position requires someone with resilience, empathy, compassion, kindness and patience.
Do you have a passion for delivering excellent customer service? Apply now if you are interested in this role!