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Claims Technician/Admin

Posted 29 days ago by Pertemps
Location Maidstone Job Type Permanent
Salary £20000 - £22000 per annum Sector Call Centre & Customer Service

Claims/Customer Service Technicians x 2 -Maidestone/Rochester, Kent
£20,000-£22,000


A leading Insurance Company who specialise in claims management services are currently looking to recruit 2 Customer Srevice/Claims Technicians. Your proven customer service/administrative experience experience will be fully utilised when working in a busy and friendly team. (Insurance/Loss Adjusters/Financial background preferred, not essential)

You will provide exceptional customer experience to a portfolio of High Net Worth and Commercial subsidence claims.
You will be the first point of contact to the Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend and raising payments, produce client reports, letters, liaise with contractors and other external suppliers you will also handle complaints from customers and suppliers
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of computer based claims handling system or similar
Ability to deal with demanding customers in a sympathetic but firm manner over the telephone.
Email management experience
Able to cope with a fast changing working environment
General administration experience to include organising appointments and dealing with invoicing
A desire to embrace innovative working practices

This is an excellent company to work for where you will certainly have the opportunity to progress further and study relevant exams if required
Company will also consider individuals who are looking for a 12 month contract not just permanent

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