Centre Manager

Job Title: Centre Manager
Contract Type: Permanent
Location: London
Salary: £40000 - £42000 per annum
Start Date: 2019-03-20 00:00:00
Reference: 775109418
Contact Name: Michelle Sayers
Contact Email:
Job Published: March 20, 2019 08:15

Job Description

SALARY £40,000 ( Negotiable ) plus BONUS

A leading Property Company with a portfolio of cool, hip business Centre's throughout London are looking to recruit a Centre Manager to work at one of their sites situated in South West London . The ideal candidate will have previous Centre Management experience/People management/front of house or similar.. (Previous Business Centre/Serviced Office experience required)Objective:To pro-actively manage and market the above Business Centre to ensure:Excellent delivery of customer service and customer satisfaction;Strong sales results;Rent roll and occupancy are maximised through the delivery of on-site initiatives;A strong community network is built and maintained;High standards of presentation and maintenance of Centre(s)
Main Responsibilities:
  • Customer Service
  • To be the first point of contact for visitors and customers by maintaining a public presence at reception or hot desk where appropriate.
  • To provide first class customer service to all customers, and visitors to the centre.
  • To engage with all existing customers, and potential new customers to strengthen and grow good customer relationships by understanding their business and getting to know them.
  • Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
  • Ensure all reception/admin requests are well managed.
  • Sales
  • Responsible for all on site sales by conducting viewings of vacant space, selling the space, explaining the letting terms and maximising other added value services
  • Familiar with telecoms terminology, unique selling points (USPs), sales process and pricing and the ability to communicate this to potential customers.
  • Host, manage and market the company - ensure all up/down sizing opportunities are maximised.
  • Familiarisation with competing centres and services in the local areas.
  • Promote and assist in managing meeting rooms where applicable.
  • Staff Management & Training
  • Responsible for managing the on-site team, which will include recruitment and training ensuring that workloads and tasks are appropriately delegated and monitored.
  • Work in accordance with the policies and procedures of the company
  • Review staff performance and monitor objectives to include annual appraisals and performance objectives.
  • Carry out regular reviews and arrange/provide training for the on-site team.
  • Encourage good communication, team work and an entrepreneurial environment.
  • Assist the wider Centre team in the provision and induction for new starters within the portfolio as required.
  • Work closely with the Facilities Management team to ensure good, open communication across the Centre(s).
  • Marketing, Community Management and Sustainability
  • Responsible for building and maintaining communities within their Centre(s).
  • Encourage inter-customer trading events through the clients network and location websites.
  • Hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.
  • Ensure the branding and signage of the Centre complies with Group policy and is kept to a high standard.
  • Promote the company through customer and general public contact.
  • Use Twitter, Instagram and any other relevant social media to increase awareness of both customers and the centre in the wider community in accordance with our policies
  • Support and promote the company sustainability programme through the customer base and other stakeholders.
Centre Management
  • Responsible for the overall management of Centre(s).
  • To identify value enhancing centre improvements and recommend these to the Portfolio Manager.
  • To work effectively with the Facilities Management team to ensure high standards of presentation and maintenance of Centre(s).
  • Responsible for ensuring compliance with the companies Health and Safety policies and procedures, and all associated statutory requirements throughout the centre(s).
  • Responsible for arranging emergency/reactive works and liaising with the Facilities Management team to implement.
  • Responsible for customers moving in and out, including management of the dilapidations process and unit preparation in line with company procedures.
  • Ensure that all customers are complying with the lease terms.
  • Full implementation of the Centre Procedures.
  • Liaise with Portfolio and Asset Manager to maximise occupancy and rent roll.
  • Prepare, manage and review all rental budgets with Portfolio Manager and Facilities Manager.
  • To work with Facilities Management and other colleagues to manage service charge budgets.
  • Encourage sales to achieve company targets, ensure rent and service charge income are to full target levels.
  • Responsible for the purchase card expenditure and site master keys.
  • To be responsible for managing Business Rates expenditure ensuring optimisation in the reduction of payable rates.
Additional Requirements
Knowledge of budgets/health & safety/sales along with excellent communication/ relationship skills
Good Knowledge of Social Media /Co-Working is required for this challenging and rewarding position