• Job Reference: 00096071-1
  • Date Posted: 16 November 2022
  • Recruiter: CV-Library
  • Location: Sunderland Bridge, County Durham
  • Salary: £11.70 Per Hour
  • Sector: Government & Defence, Healthcare & Medical, HSE
  • Job Type: Contract

Job Description

To process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support
Comply with defined policies, our guidelines and Business Processes when making decisions on claims for DHP’s and LWP
To carry out excellent case management across a caseload of new and repeat customers including managing recall and customer support
Record data accurately on monitors for management information and to enable the completion of statistical reports and Government returns
Complete detailed and accurate case management files with relevant information and documents
To provide an excellent customer service in relation to enquiries and complaints within policies and procedures as well as offering advice and supporting information that will produce positive outcomes for customers
To work effectively with others to build excellent working relationships with Housing Associations/Landlords, Benefits service, Welfare Rights Service, First Tier Providers, Customer Service Network, Suppliers and DWP/HMRC
To work effectively within agreed processes policies and timeframes with third parties engaged in supporting LWP activity
To provide advice, guidance, knowledge and area of expertise to Casework
Support Officers, Caseworkers and Managers
To share ideas and experiences with the management team to assist in the development/improvement of business processes, guidance and ways of working that support effective service delivery
To plan and organise own workload working to targets and deadlines reprioritising tasks when required
To communicate information verbally and / or in writing to different audiences
A commitment to continuous improvement
To promote and champion a positive organisation- wide culture that reflects the Council’s values
The post holder must carry out their duties with full regard to the Equal Opportunities Policy, Code of Conduct and all other Policies.
The post holder must comply with the Health and safety rules and regulations and with Health and safety legislation.
The post holder must act in compliance with data protection principles in respecting the privacy of personal information held.
The post holder must comply with the principles of the Freedom of Information Act 2000 in relation to the management of records and information.
To comply with the principles and requirements of the Data Protection Act 2018 and GDPR in relation to the management of records and information, and respect the privacy of personal information held.
The post holder must comply with the COVID-19 vaccination policy and guidance (where applicable).
Interested Please apply