Careers Service Telephone Adviser

Job Title: Careers Service Telephone Adviser
Contract Type: Permanent
Location: Birmingham
Salary: £22000 per annum
Start Date: 2019-04-10 00:00:00
Reference: 041225876
Contact Name: Kayley Taylor
Contact Email:
Job Published: March 22, 2019 15:05

Job Description

A fantastic opportunity is available for a Careers Service Telephone Adviser to join a not for profit company in Birmingham, close to the city centre

The role and responsibilities 
-Provide careers advice to adults via telephone, email and other digital means to help them to achieve work or learning goals
-Support customers to develop career management skills through a range of activities
-Travel to other venues to provide careers advice to adults via a range of methods including face to face, in groups etc as and when required.
-Work with customers over the phone to support their progress into learning, work, or progression in work
-Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs
-Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements
-Operate from the Telephone Advice Service centre in Birmingham and other partner locations as and when required 
-Use and contribute to local, regional and national LMI to support customer progression in their career
-Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements
-Represent and promote in a professional and commercial manner, working effectively with other agencies
-Attend company meetings and training and liaise with staff at all levels
-Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
-Other duties commensurate with the level and nature of the post 

To be considered for this role you must have experience in delivering careers advice to adults

-Excellent telephone manner with the ability to communicate effectively over the phone
-High level of competency, effective operation and use of telephone systems and ICT including its wider application e.g. use of social media
-Well organised, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time 
-Able to work flexible hours at evenings and weekends when required
-Able to work in a target driven environment, and ability to meet or exceed contract targets
-Commitment to delivering quality services
-An understanding of and commitment to promoting equality and diversity
-Willing to undertake professional training to maintain standards
-Hold, as a minimum, Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or working towards

The company are offering a salary of £22,000 with full time working hours and excellent benefits

Please click below to apply