Call Handler

  • Job Reference: 00022831-1
  • Date Posted: 12 October 2020
  • Recruiter: CV-Library
  • Location: Warrington, Cheshire
  • Salary: £9.00 Per Hour
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Temporary

Job Description

Call Handler - Work From Home

£9 per hour - Ongoing contract until end of October

Days Required - Wednesday - Saturday

We are currently recruiting for our client based in Warrington who are working alongside the Government on a number of Call Handler roles to support with the Covid-19 Pandemic.

This role is currently Work From Home however you will need to be able to go on site periodically to access equipment etc so please ensure Warrington is an accessible area for you.

Please note you will need to have access to laptop / desktop for this role and it must be Windows or Google based, not Mac.

Telephony experience isn't essential, we're keen to speak to candidates from a variety of customer service backgrounds.

What will you be doing?

Speaking with vulnerable individuals who may require support
Making calls to individuals to ensure support and guidance is given
Arranging for deliveries to individuals house
Handling calls from the public regarding Covid-19
Provide a friendly, supportive and helpful service

What are we looking for?

Previous customer service experience - contact centre is desirable but not essential
Excellent telephone manner
Ability to empathise with individuals who may be worried / struggling
Computer literate - able to pick up new systems

Pay rate -

£9 per hour

Hours of work -

Up to 4 days per week dependant on the rota
Days requiring cover - Wednesday, Thursday, Friday & Saturday
Shifts between 8am-8pm - must be fully flexible

Due to the nature of the role successful candidates will need to be able to pass a DBS check.

We are looking to get someone start ASAP so if you're interested then please do APPLY NOW!!

Cordant Group is an equal opportunities employer