Call Handler

  • Job Reference: JO-1912-7920
  • Date Posted: 13 January 2020
  • Recruiter: Blue Arrow
  • Location: Edinburgh
  • Salary: £10.12 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary

Job Description

Call Handler jobs in Edinburgh are available now working for one of the UK's largest digital banking brands.

This Call Handler (Customer Service Representative) opportunity is a weekday position that provides a heap of job benefits including:

Competitive pay rate
Regular hours
Weekly Pay
Minimum 6 month contract
Excellent temporary to permanent prospects
Performance based pay rewards

Throughout your working day you will be responding to a range of telephone queries that customers may raise, carrying out complex clerical and technical support for customers and colleagues. After a while you will also find yourself providing coaching support to less experienced team members.

Your place of work will be in the EH16 area of Edinburgh, this location is supported by great transport links and an onsite car park. The workplace benefits from an onsite canteen featuring a Starbucks and communal breakout areas.

This role best suits you if you are a natural people person who is great at talking on the phone, enjoy helping and generally like to make a difference to someone's day. Having a strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers face-to-face or over the phone in any capacity then you have the potential to become an exceptional Call Handler.

Finding the right balance between your work and your lifestyle is extremely important, that is why we want to draw special attention to the shift patterns you will be working in this role. Your working hours will be Monday to Friday 8am - 6pm in varying shifts. If you are interested in this role but are concerned about your availability reach out and talk to us, this fantastic employer is renowned for providing flexible shifts and for taking high performing staff on into permanent roles.

The recruitment process will be conducted through a welcome workshop. It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so candidates need to have a clear credit and criminal record.

Role Responsibilities

Complete telephony, digital and admin-based tasks to service banking customer and colleague queries. 

Take ownership of problems, solving them at the first point of contact and escalating when required. 

Build long lasting professional relationships with peers.

Handle customer data ethically and in accordance with the FSA requirements. 

Contribute to the continuous improvement of the banking group.

Demonstrate consistently the banking groups values and behaviours.  

Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.  

Support the wider team to ensure that performance standards and business objectives are met. 

Personally, contribute to an environment where colleagues want to work and where customers feel valued. 

Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures. 

Contribute to the completion of the team's workload and where required verify and check the work of other colleagues.

General Skills

Excellent communication - oral and written.  

Maintain operational accuracy.

Ability to make good decisions for customers using sound judgement. 

Adaptable to change and willing to embrace new ideas. 

Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.

Positive and approachable manner.

Motivated team player.

Previous customer service, call handling or telephone support experience.

Clear credit history & clear criminal record. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.