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Call Centre Customer Service Operator

Posted 13 days ago by Bluearrow
Location Darlington Job Type Temporary
Salary £8.97 per hour Sector Call Centre & Customer Service
Based: Darlington DL1

Full time, temp ongoing
 
Our client is a leading Telecoms provider based in Darlington. 
They are looking for experienced Customer Services people to work as part of a busy, growing team.

As a Customer Services team member you will need to be: 
 
Flexible and available to work between the hours of 8am – 8pm as the office opening hours are Monday to Sunday 8am -8pm.

Based in a specialist customer focused department you will handle calls from Direct Sales customers and manage all areas of Customer Care.
 
The department are responsible for arranging returns of equipment under the Distance Selling Regulations for all Brand-New Connections and Upgrades purchased via the below Channels:

  • Tele sales
  • Web sales
  • Retentions
  • Upgrades
  • Indirect Dealerships
  • EE Retail
Therefore, we are looking for people who are interested in delivering the best customer service, can deliver on accuracy, can adapt to change quickly and be able to work under pressure along with multi-tasking.

You’ll Definitely:

  • Provide the best customer service
  • Have Good Communication Skills
  • Have a high level of accuracy
  • Adaptability to change quickly
  • Be able to work under pressure
  • Excellent at multi-tasking
  • Good time keeper
  • Be a Team Player
  • Have basic IT skills
You might even:

  • Have Call centre experience
  • Have knowledge of the telecommunications industry
What’s in it for you:

  • Competitive Salary - £8.97ph
  • Being part of a fast moving area of growth