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Call Centre Consultant

Posted 12 days ago by Pertemps
Location Edinburgh Job Type Temporary
Salary £10.12 per hour Sector Call Centre & Customer Service
Customer Service Advisor

Location: Edinburgh – Dalkeith Road

Pay Rate : £10.12 per hour

Do you want a career in banking? Do you thrive to give excellent customer service?

Pertemps are working in partnership with one of the largest banks in the UK. So if you’ve got experience in Customer Services, we’d love to speak with you.

JOB ROLE:

This is a 6 month temporary role with the potential to go permanent starting on the 2nd October 2019 onwards.These positions are offering a pay rate of £10.12 per hour. You will be working Monday to Friday 08.00 – 18.00 rotational 35 hours per week and one Saturday shift every 4 weeks 9-1.

KEY RESPONSIBILITIES:

-          Working in the Retirements/Protections team.


-          Responsible for delivering exceptional service over the phone.


-          Manage inbound and outbound customer queries


-          Ensure that all work is completed in accordance with established processes, practices and guidelines


-          Take ownership of customer problems solving them at first point of contact and escalate when required


-          Value the teams’ skills and learn from everyone’s mistakes


-          Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use


-          Working in a team environment in an open plan office


WHAT’S IN IT FOR YOU?


-          Excellent training


-          Great rates of pay


-          AWR Uplift


-          Flex Cash Bonus


-          Potential for extension or a permanent position


-          Career Development