Call Centre Agent

Job Title: Call Centre Agent
Contract Type: Temporary
Location: Edinburgh
Salary: £9.92 per hour, Benefits: overtime, flex cash and pay progression opportunities
Start Date: 2019-04-17
Reference: KH10352
Contact Name: Kirsty Lamb
Contact Email:
Job Published: February 27, 2019 16:47

Job Description

Are you looking to change your job? Do you want to work for a large well known UK retail banking brand?  

If so, we may have the perfect opportunity for you as a Customer Service Advisor. 

Working Monday - Friday 09:00 - 17:00, you would be joining a friendly contact team managing inbound customer queries relating to accounts and products.

If you are great at talking to people and recognise and appreciate excellent customer service then this role would be a great fit for you.

Customer service experience would be helpful but it doesn't even have to be from a call centre background. If you're used to dealing with customers face-to-face then you have the potential to become an exceptional Customer Service Advisor by phone.

The contact centre is located in the South Gyle region of Edinburgh and is easily reached via public transport and there is an onsite staff car park for those who drive. The centre benefits from an onsite canteen and is in a location that provides many other amenities close by.

The recruitment process takes a couple of weeks, as you would expect. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place.
Part of this is ensuring that candidates have a clear credit and criminal record.
Once you have passed this vetting process you have the chance to join the team and get started taking calls from a wide range of people, helping them resolve their queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time

Apply now, we look forward to hearing from you.