Call Centre Advisor

  • Job Reference: JO-2001-8219
  • Date Posted: 13 January 2020
  • Recruiter: Blue Arrow
  • Location: Ilford
  • Salary: £10.75 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary

Job Description

Are you passionate about providing amazing customer service?

Do you want to work for a revolutionary company within the Banking sector who offer unrivalled training and development opportunities?

Due to continued growth, we are looking for 15 Customer Service Specialists to deliver outstanding service over the phone. Based in Ilford (IG1), you'll need to be available to start at the beginning of January. Initially on an ongoing Temp basis (minimum of 6 months), you'll have an opportunity to secure a permanent contract.

Key information:

  • Pay: £10.75 per hour, paid weekly
  • Location: Ilford (IG1) - Closet station is Ilford (Overground)
  • 37.5 hours per week
  • Shifts: Between 07.00 to 22.00, Monday to Sunday. You'll need to be able to work a maximum of 1 in 2 weekends (when you work a weekend, you'll get days off in the week)
  • Contract: 6-7 months Temp with an opportunity to go permanent
  • Start Dates: 13th, 20th and 27th January

What you'll be doing:

  • Providing fantastic service and support to customers over the phone from inbound calls
  • Advising customers on all types of queries to do with internet banking and mobile banking app
  • Updating all systems, making sure you attend to every detail and record all conversations with 100% accuracy
  • Following the correct processes to make sure customers are safe
  • Living and breathing amazing behaviours, and being a great team player

To be successful you'll need:

  • Previous Customer Service experience
  • Be passionate about providing unparalleled levels of customer service and convenience
  • Be able to work and learn quickly in a fast paced, fun and dynamic environment
  • A-C GCSE Maths & English (or equivalent)

Apply now through this site and we'll be in touch as soon as we can or contact CJ in our Harrow team on 02088610770.