Brazilian Portuguese Speaking Quality Evaluation Analyst

  • Job Reference: 00022804-1
  • Date Posted: 11 October 2020
  • Recruiter: CV-Library
  • Location: Exeter, Devon
  • Salary: £18,666
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

Brazilian Portuguese Speaking Quality Evaluation Analyst

Basic salary £18,666- increasing to £19,227 after successful completion of 6 months services

Exeter, Devon area

Full-Time Permanent/ Starting on 29th October 2020

Kerr Recruitment is operating on behalf of our client, an international quality call analyst's organisation. Our client is looking for a Brazilian Portuguese speaking Quality Evaluation Analysts to join their team in Exeter.

Initial training and onboarding to be completed from home during the first few weeks, due to the Coronavirus Pandemic. Once the pandemic has been well controlled and social distancing measure relaxed, returning to the office based in Exeter.

Working hours: Monday to Friday 9am-5.30pm

Responsibilities:

Analysing content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language
Providing feedback on policies and appropriate procedures used to enable clients to deliver outstanding customer service
Providing accurate and actionable feedback in clients' service delivery and quality, according to the specifications
Ensuring the evaluations are completed in a timely manner
Attending training to support your role and achieve required standards of competence
Complying with all policies and procedures
Supporting the Team Leader and carry out other general duties
The ideal candidate will:

Fluent in Brazilian Portuguese and English
Interest in technology and ability to understand and resolve technical issues
Ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
Be able to work within a high-pressure environment
Good communication skills

Closing Date: 29/10/2020

Please note:

We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to (url removed)
Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to (url removed)