BMC Remedy Specialist

  • Job Reference: 00051004-1
  • Date Posted: 29 April 2022
  • Recruiter: CV-Library
  • Location: Corsham, Wiltshire
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

BMC Remedy Specialist
Salary: Salary Negotiable + up to 20% annual bonus + Benefits
Location: Remote Working
Start: Immediately
Net Consulting are currently looking to engage with Remedy Specialists /Developers/Consultants with Defence experience.
BMC Remedy Specialist Roles and Responsibilities
* Configuring Remedy workflows to support process improvements.
* Configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows
* Configuring SLAs within Remedy
* Developing Service Catalogue improvements (Digital Work Place)
* Remedy development and administration
* Building CMDBs and enhancing Atrium Integrator work flows
* Updating and refining CMDB reconciliation workflows
* Remedy API integration
BMC Remedy Specialist Skills, Knowledge and Experience
Desirable:
* Experience in ITSM Data and Application architecture
* Knowledge of the issues with integrating multiple service desks within a SIAM context
* Experience in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows
* 3 years + experience as a Remedy Developer and System Administrator
* 3 years + experience supporting Remedy and Software AG Web Methods
* Knowledge of configuring and implementing Service Catalogues
* Experience in translating high level process requirements into detailed process implementations within Remedy
* Demonstrated experience with the Atrium Integrator and Integration of ADDM and other Discovery toolsets
* Demonstrated and through understanding of normalisation and reconciliation processes and configurations
* Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments
* Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processes
* Strong requirements gathering and presentation skills
* Demonstrated and thorough understanding with 5+ years experience of BMC Atrium CMDB
* Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management
Company Benefits
* 25 Days Annual Leave (excluding Bank Holidays)
* Benefit Options (Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing)
* Discretionary Bonus (Performance Related)
* Company performance bonus
* Excellent Career Progression Opportunities
The health and safety of our employees and clients is a top priority for Net Consulting. We are adhering to government guidelines with regard to COVID-19 and have implemented policies and processes to prevent the spread within our offices. During the current changing COVID threat levels and ensuing government guidelines, employees are either working remotely on a full-time basis, or attending the office on a rota basis to ensure that occupancy is kept to a minimum. All interviews are currently being conducted remotely, with client visits are also restricted to essential work and upon request