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Billing associate

Posted 17 days ago by Pertemps
Location Reading Job Type Permanent
Salary £21000 - £23000 per annum Sector Professional & Admin
What is the purpose of the role?

We are delighted to be recruiting on behalf of our partner, a major player in the utilities sector.

Upon joining the business, you will be performing a crucial role in the success of their billing and revenue operation to their non -household wholesale market.

This role is essential in enabling them to meet their revenue and customer service targets.

As the successful candidate, you will need to bring with you exceptional customer service skills and be driven to meet the evolving needs of their wholesale customers.

What makes this role unique?

The UK water industry is rapidly evolving - all business customers now have a choice of their water and wastewater supplier. The business are responding to this challenge by becoming more market-focused, and implementing innovative changes needed to enable this competitive choice.

As part of the wholesale market services, this team is required to facilitate the delivery of the business's new market obligations. They enable the sale of services to all companies licensed to operate in the water markets, this equates to over £400m of revenue that is managed within the team, as well as managing approximately £40m of risk associated with market compliance.

You will be joining a relatively new team and division with a welcoming and enthusiastic group of people. The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes.

You will gain wide exposure into many different business units, making this a great opportunity to experience the business as a whole.

What will this role involve?

By effectively and professionally communicating with our customers via email or telephone, you will be providing an excellent customer experience to the required internal and external standards - providing first class customer service at all times.

You will contribute to the team's success, by demonstrating the company values, sharing knowledge with fellow associates, and developing best practice for delivering an outstanding experience to customers.

You will carry out accurate work, with meticulous attention to detail, that complies with processes, market requirements and regulatory requirements, meeting agreed performance targets.

You will identify opportunities to optimize best practice through minimizing operating cost and regulatory/market risk, where appropriate. You may find yourself involved with analytics and investigations as part of the role and your development.

What are we looking for?

You will have well-developed interpersonal skills, specifically an individual with good communication skills across verbal and written channels, and effective at working within a team.

You will possess creative problem solving abilities in a customer service or customer-facing environment, and will have important characteristics to deliver this, such as effective listening skills and an appropriate tone when engaging with customers. It is crucial that you are able to construct professional emails and hold business standard telephone conversations.

It is essential that you are PC literate, numerate, and it would be highly desirable if you have had previous customer-facing experience.

You will also have a good level of financial awareness coupled with intermediate Excel skills.

If you have previous experience with Navision, CIS or SAP CRM then this will be a bonus, but is by no means essential.

Information and salary details:

This role is based in Reading with a salary of up to £23,000 PA dependent on skills and experience.

Our highly attractive package includes 24 days holiday, a market-leading contributory pension (up to 18% in total) and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus much, much more.