Account Manager

Job Title: Account Manager
Contract Type: Permanent
Location: Sheffield
Salary: £18000 - £26000 per annum
Start Date: 2019-08-26
Reference: MSW/RR
Contact Name: Blue Arrow Sheffield
Contact Email:
Job Published: August 13, 2019 14:43

Job Description

Blue Arrow are currently looking to recruit for a key position at one of their on-site client locations in Armthorpe, Doncaster. 
Job Description: Account Coordinator 
Purpose of the Role: To conduct all administrative duties for the account, including processing payroll accurately and efficiently. To support consultants with the recruitment and daily running of the account whilst ensuring service excellence by embracing Blue Arrow’s promise based culture. To ensure that Blue Arrow’s values are reflected in every activity and that your actions continually work towards achieving high road recruitment practices.  
Key Responsibilities:
The Account Coordinator role can be specialised in three key areas - Recruitment, Service or Administration and as such the role can vary in required activity.
Ensure that all successful candidates are set up on the payroll system correctly in line with company standards 
Provide an accurate and timely payroll process for workers including all aspects of timesheet processing, payroll administration and issue resolution 
Ensure that all candidate files are complete and filed away correctly 
To carry out general office duties including photocopying, filing and faxing 
Ensure that consultants are aware of any compliance issues with workers they are responsible for and monitor until resolved, making the Account Manager aware in the process 
Ensure that all P45/P60s relating to workers are sent to payroll as per company process and held within the worker’s file 
Process all worker holiday requests, providing feedback if they do not have enough accrual 
Respond to any employment/financial reference requests within a timely manner
Ensure that your actions continually work towards achieving high road recruitment practices that are aligned to enhancing the lives of everyone that touches Blue Arrow 
Support candidate attraction activity utilising available tools to source high calibre candidates in line with client requirements 
Place adverts following company guidelines as instructed 
Build and maintain an adequate pool of available candidates in line with client recruitment requirements 
Understand and adhere to the site recruitment process, ensuring that all company/client and legal requirements are met 
Organise and run assessment/test centres adhering to company/client standards 
Obtain candidate references in line with company policy or agreed client SLA (if different) 
Ensure that professional standard correspondence is sent to candidates within a timely manner 
Ensure that all paperwork is completed prior to offering a candidate any assignment/role 
Ensure that computerised data is maintained on all aspects of the recruitment process for all candidates to enable Management Information to be provided to the client 
Ensure that you bring our beautiful basics to life in branch/on-site each and every day without fail
Manage all HR process trackers escalating any issues to consultant and line manager i.e. absence tracker 
Identify and track all leavers and conduct an exit interview to establish leave reason 
Support the disciplinary process with note taking at investigatory meetings, disciplinary and appeal hearings 
Ensure that all notes taken are typed up within a timely manner and placed in the worker’s file 
Order sufficient workwear for new starter/replacement items, tracking and reporting costs 
Prepare for and support new starter inductions 
Ensure professional standard correspondence is sent in a timely manner to workers
To provide an excellent level of service by embracing Blue Arrow’s promise based culture 
To work in line with all company policies and procedures 
To carry out all reasonable duties and requests as requested by Line Manager/Account Manager 
To be flexible and assist any team as required 
To practice open communication and share ideas within team 
To have a strong understanding of and adhere to company and on-site procedures 
To review systems and processes to continuously improve and provide an excellent service to the client, candidates and workers 
To deal with inbound enquires including face to face, telephone and written forms of communication 
To build and maintain effective client relationships with key contacts, line managers and workforce
Key Performance Indicators:
Specific targets to be agreed with your line manager August 2018
Person Specification: 
PC literate (Microsoft Office and Outlook) 
    Flexible – prepared to work varying shift patterns and has the ability to travel 
Previous relevant work experience 
Knowledge of payroll and recruitment 
Highly organised and can work effectively under pressure 
Good time management skills 
Able to motivate others, and be assertive or persuasive using fact based justification 
Strong communication skills
Good at building rapport and relationships, with the ability to deal with people at all levels of a company 
Has confidence and conviction 
Strong customer service skills 
Attention to detail 
Driven by performance and results
Enjoys working with people and is a team player but remains self-motivated with the ability to work alone.
Proactive, enthusiastic and has a desire to succeed 
Patient and will reflect on exact needs of client and applicant 
Ability to use initiative and think long term 
Results focused

Hours or work:  Rotating shifts 6am-2pm/ 12.00-8pm (Monday-Friday)  
if you would like to apply please send your CV details for an immediate response.