Back office Admin

Job Title: Back office Admin
Contract Type: Temporary
Location: Coventry
Salary: £08.50 per hour
Start Date: 2019-04-08
Reference: CCC002
Contact Name: Donna Banks
Contact Email:
Job Published: March 21, 2019 14:42

Job Description

Job Title: Customer Service Advisor – Back office Admin

Location: Tower Court CV6 5NX

Pay Rate: £8.50ph
Contract Term: Temporary
Working Times: Day Shift - Monday to Friday – 37.5 hours per week between 8am to 6pm

Benefits: Full 4-6 weeks of paid training 

Instant access to Blue Arrows online training portal

Do you have previous Customer Service experience?


Are you confident using Microsoft Word, email and knowledge based applications and possess a high level of attention to detail?


We’re looking for 24 excellent verbal and written communicators to work with Capita’s Transport for London (TfL) Back Office team as a Customer Service Representative starting from March.



Capita TfL are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. 


This role will report into a Team Leader, where you’ll be responsible for the behind-the-scenes processing of London Road User Charging system. 



Who this role suits?

This role is perfect for people from all walks of life, be it mums, students, team-work lovers, quiet types or those that just want a role which has fixed daytime work hours. 


What we ask for is people that have had previous experience as a Customer Service Advisor who have a ‘can-do’ approach and can work under their own initiative and within a team of 15 people. You’ll also need to be a quick thinker, who can keep a calm demeanour at all times, whilst keeping to set targets, processes and systems.


Located 1.8 miles south from Coventry Arena train station, Tower court is a direct 20 minute bus drive from the Arena train station.  There are restaurants, pubs, cafes and takeaway places, all within 5 minutes from the office.




What you’ll do

  • Provide excellent written customer service
  • Ensure all responses are clear, concise and accurate
  • Data entry and image validation
  • Liaise with third party agencies where required
  • Work within a target driven environment and adhere to quality and productivity targets
  • Make quick, timely decisions in a confident manner
  • Adhere to all Capita policies and procedures.

General Skills

  • Excellent written English to enable accurate responses to customers and 3rd party enquiries.
  • Good computer skills including email, Microsoft Office and knowledge based applications
  • Ability to work to tight deadlines, while maintaining a high-quality response
  • A flexible attitude
  • An analytical mind and a talent for learning quickly
  • A Team player
  • Previous customer service experience 

Recruitment will take no more than 3- 4 days.  Once you’ve been pre-screened by phone by a Blue Arrow consultant, you’ll be asked to come into the Coventry branch in New Union Street for an interview.


Blue Arrow is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.