Astraline Telecare Operators - Full Time

  • Job Reference: 00022706-1
  • Date Posted: 10 October 2020
  • Recruiter: CV-Library
  • Location: Poynton
  • Salary: £19,193
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

Full time Permanent

Due to internal promotions and continued growth, we now have a full time permanent vacancy working a mixture of shifts between 6am to 10pm, 7 days per week.

Do you have experience of working in a telephone based customer service role? Do you have excellent communication skills and are able to empathise with vulnerable customers? If so, then we want to hear from you!

Astraline, our in-house call monitoring centre offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social Behaviour.

Through effective call handling, the Telecare Operator will deliver an excellent telecare and emergency repairs service to a diverse range of older and vulnerable customers. Demonstrating empathy and appropriate care to our customers, you will respond to and prioritise alarms generated by the Telecare Monitoring System and take appropriate action when dealing with Lone Worker Alarm calls.

About you

Those who have experience of working with older / vulnerable people would be highly advantageous, however this is by no means essential. All that we ask is that you can work independently and on own initiative whilst operating as part of a committed team. You’ll need to be able to cope with competing demands, sometimes in stressful conditions and can prioritise tasks effectively, whilst maintaining a positive attitude. Experience of working with a range of Microsoft packages including Outlook, Excel and Word are essential, as is experience of working with databases.

Induction training will take place in our Covid-19 secure Cheadle office. Once training is complete, you’ll be expected to work from home and from our Cheadle office as required.

About us

Johnnie Johnson Housing is a not for profit housing association, housing over 8000 residents across the North West, North East and Yorkshire and Derbyshire. We are dedicated to helping people to live longer, live better and remain as independent as possible for as long as possible, supporting our residents to age well and love where and how they live. Committed to delivering 1000 new homes over the next eight years, as well as continued significant investment in our existing stock, now really is an exciting time to challenge yourself and make a move to a job you love doing day in day out.

You’ll be working for an organisation who are determined to provide outstanding homes and services for the people that matter most, our residents. Working together as one, we feel empowered to make changes, challenging each other to be pioneering and delivering outstanding results together.

And the benefits of working for us?

* Enhanced holidays, 25 days per annum (excluding statutory holidays) rising to 30 days after 5 years’ service

* 35 hour working week (full time)

* Enhanced 5% employer contribution defined contribution pension

* Life Insurance, 1 times salary (or 3 times annual salary if in the pension scheme)

* Access to our colleague benefits and discounts platform

* Employee assistance programme

* Annual celebration of People and Business success

* Recognition scheme, with both financial and non-financial rewards

* Opportunities to develop and grow skills and experience

* Values driven working environment

Closing Date - 9th October 2020