Assistant Service Manager - Loughborough

  • Job Reference: 00095807-1
  • Date Posted: 11 November 2022
  • Recruiter: CV-Library
  • Location: Loughborough, Leicestershire
  • Salary: £22,858
  • Sector: Healthcare & Medical
  • Job Type: Permanent

Job Description

Job Advert

A new and exciting opportunity has arisen for an Assistant Service Manager to join a service based in Loughborough, Leicestershire on a full time, permanent basis (37.5 hours per week).

Would you like to finish work each day knowing that you have made a difference?  It's not just a job, it's a life experience. Join us and help us change lives!  Mencap delivers high quality personalised support to people with a learning disability and their families.

Reporting to the Area Operations Manager, you will be accountable for the people management and development within the staff team. This is a key role in guaranteeing the quality of our service delivery. You will be self-motivated and have a passion for positive change and the confidence to make difficult decisions under pressure. Having strong interpersonal skills will be essential for this role with the ability to build effective relationships with staff and the people we support.

You will be self-motivated and have a passion for positive change and the confidence to make difficult decisions under pressure. Having strong interpersonal skills will be essential for this role with the ability to build effective relationships with staff and the people we support.

Your working week is flexible covering 7 days per week. You will need to be flexible with the days you are able to work, as you may need to work an early, late or some weekend work depending on the service needs, also to be part of the manager on call system, also to be able to cover for other service managers in the area when on leave.

Flexibility is key together with the ability to travel to different work locations.  You may need to cover the odd shift in case of emergency. This will require you to do some front-line support work with the individuals we support.  

To be considered for this role you must have experience and knowledge within the social care sector, working with people with autism, mental health and behaviours that challenge.

You should also have experience leading teams in Learning Disability services.  Strong leadership is key to the success of our services. We want to recruit leaders who can demonstrate they have the potential to excel within our team orientated workplace. In return, we are committed to developing your potential even further.

As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers, discounts of different high street retailers and much more 

Key Responsibilities:

Ensure that the service is fully compliant

Practice Management

Observing staff to ensure high standards are continuously met

Ensure all Health & Safety regulations are met

Liaising with the families and other stakeholders of the people we support

Ensuring the continuous development of the team.

You must be competent in using IT.

Have you thought about working for Mencap?

Mencap is a leader in providing excellent support to people with a learning disability.  Our vision is a world where people with a learning disability are valued equally, listened to and included. 

Everyone wants a purposeful job - to do something really meaningful.  Everything we do at Mencap keeps the people we support at the centre of what we do. 

With us, it’s never ‘just a job’.  In return for your hard work and passion you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do.  We welcome applications from everyone, so come as you are and join us.  Together we are Mencap!

Mencap are strongly encouraging all our colleagues to have the Covid-19 vaccine as a way to help protect each other and the people we support.

No two days are ever the same, sometimes they may be challenging but they will always positive so click apply now to be considered!

*All roles are subject to an enhanced DBS check and suitable references.

Job ID:  27088  


As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

Service-related sick pay when 6-month probation is completed

Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings.If you don’t join the Plan when you start, you will be auto enrolled after three months with us.

Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover and Income Protection of 50% salary to be triggered at 26 weeks of long-term sickness

Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

Interest free season ticket loans

Discounts and cashback from 3% to 30% at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras

Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

Free access to round the clock employee assistance program for advice and support

Quarterly award scheme and recognition at every 5 years through our YouRock program

Access to award winning training and development

*T&C's apply based on contract

About Mencap

At Mencap we work in partnership with people with a learning disability.  We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.

Everyone wants a purposeful job - to do something meaningful.  At Mencap, we can give you that.  You will have opportunities to develop as a person, colleague, leader and activist.

You’ll make new friends and feel inspired to reach your potential.  We will ask a lot of you - but you’ll get back so much more.  With us, it is never ‘just a job’.

In return for your hard work and passion, we can give you real meaning and purpose in your work