Asset Protection Specialist

Job Title: Asset Protection Specialist
Contract Type: Permanent
Location: Reading
Salary: £22950 - £25000 per annum
Start Date: 2019-06-24
Reference: 4249
Contact Name: Robyn Smith
Contact Email:
Job Published: June 24, 2019 12:30

Job Description

About the role:

This is an exciting opportunity for an organised individual to become part of our established third party recovery team meeting key targets for cost recovery. The successful individual will be responsible for administering damage claims from first notification all the way through to ensuring that the payment is made in a timely manner.

The role will involve collating all available information in the form of statements, photographic evidence, timesheets, payment applications and any other evidence required to support the claim. The individual will be the main point of contact for both internal stakeholders and external loss adjusters. The success of this role will impact on multiple cost centres/business functions.

This role will involve:
  • Recovery of monies expended on repairing damage to Thames Water’s assets.
  • Building relationships with key stakeholders across the business and external third parties.
  • Investigating the history of the incident and costs incurred to produce a robust case.
  • Producing and issuing claims.
  • Producing and issuing legal letters using agreed templates.
  • Promptly responding to queries from third parties, insurers and loss adjusters
  • Liaising with our legal team to progress cases when required.
To be successful you will have the following skills and experience:

We are looking for someone with strong administration and excel skills.

You will have great attention to detail and have the tenacity to see the case through to a successful outcome.

You will be well organised, able to prioritise numerous tasks and ideally have a background in claims management and/or experience with litigation.

This role will require great communication skills both written and verbal.

Prior technical knowledge of the Thames Water network would be advantageous but not essential as training will be given.

What’s in it for you:

This is an important role at Thames Water as you will be directly responsible for recovering money owed to Thames by external parties. You will own the end to end process of claims recovery which gives this role a wide scope as well as an opportunity to engage with operations technical teams, commercial recover teams and legal department. This role forms part of the larger logistics team and provides an opportunity to get involved in improving efficiency and recovering money for Thames Water.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community around Reading, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times. We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.