Application Support Engineer - Remedy
- Job Reference: 00007288-1
- Date Posted: 20 May 2020
- Recruiter: CV-Library
- Location: Warwick, Warwickshire
- Salary: On Application
- Sector: I.T. & Communications, Covid-19
- Job Type: Contract
Job Title: Application Support Engineer- Remedy
Type of Job: Contract
In these extraordinary times of the coronavirus outbreak telent is continuing to recruit. We provide services to customers which are integral to providing mission critical systems and infrastructure across the UK and Ireland and we need to continue to deliver those services.
Highways England have awarded telent the contract for the operation and management of NRTS2 (National Roads Telecommunication Services), NRTS is the network of communication and control that Highways England uses to monitor and manage England's motorways and major trunk roads, it is a critical component of national infrastructure supporting the country's 4,400 mile strategic road network.
The contract includes a major technology transformation programme in addition to general maintenance and management of the network; The transformation programme comprises of 11 technology projects, including the introduction of new wireless and IP CCTV services, new management systems and the next-generation upgrade of all technology, this will ultimately enable Highways England to prepare for the future and enable safer roads, more efficient delivery and a better road user experience.
This project is looking for a Remedy Application Support Engineer to provide application support for business transition, transformation and business as usual activities in a customer facing project team and support the Implementation of BMC Remedy ITSM application. Assisting in the specification, design, configuration and deployment of BMC Remedy ITSM, including production of technical documentation, statements of work, process maps handbooks, user guides, training and successful transfer into operations and ensuring the solutions include the requirements of other in scope deliverable areas and are fully integrated with the other deliverable areas. Additionally you will be the technical liaison with 3rd party suppliers including specification of requirements, technical compliance, inter-dependencies between suppliers, testing, Scoping of support contracts and transfer into operations.
Knowledge of ITIL processes
Understanding of business processes and how applications support these processes
Ability to install and configure BMC Remedy ITSM applications (AR 9.1+)
BMC Smart IT, BMC Digital Workplace, BMC Smart Reporting and BMC Discovery experience
Strong BMC Remedy CMDB and BMC Atrium Integrator Spoon experience
Strong experience of working with CMDB's and the configuration management process.
Experience of configuration management systems, including the CI data model and relationships
Experience of overseeing the end to end management of a Remedy implementation of a CMDB system
Strong knowledge of BMC Remedy Developer Studio and best practice when building upon customisations to forms and workflow.
Experience of Remedy integrations through use of Application Programming Interfaces (APIs)
Configure applications and mobile devices to support requirements
Support the testing of new applications and upgrades
Closely liaise with our 3rd party suppliers to enable delivery of solution
Manage and track the resolution of issues
Troubleshoot faults ensuring timely resolution of problems
Develop and maintain user documentation
Support and Configuration of Atrium Integration tool
Support and Configuration of Atrium CMDB
Experience of implementing and supporting applications in one fo the following domains: Business (including document management, collaboration and reporting),
Service management or Network management
telent is an equal opportunities employer and is committed to diversity and inclusion