|Salary||£36000 - £42000 per annum||Sector||Engineering|
Working in a team of engineers, you will technically assess and consult on applications for the effective delivery of sewerage asset adoption agreements, pre-planning enquiries and impact studies of developer’s schemes within our statutory time scales. During this process, you must ensure that our customer is at the heart of everything we do as well as ensuring our assets are fully protected.
You will manage all calls, emails and enquiries, promptly and courteously, whilst providing a single point of contact when appropriate and offering technical advice when required.
In an ever changing environment, you will be in a position to support and assist the implementation of new processes and systems, provide constructive feedback to enhance training material and improve the service offering we deliver to our customers. Thames Water supports continual development in this role and across the wider business.
Technically assessing customer applications you will be responsible for:
- Assessing plans and submissions for the adoption of sewers and Pumping Stations, and proposals to divert and alter our sewerage network.
- Answering any pre-planning enquiries and impact studies to ensure that no detriment is caused to Thames Water’s assets or the public sewerage system.
- Effectively contribute to the meeting of the team’s overall performance and achievement of all targets.
- Responding to internal and external customer requests for information, advice and guidance on technical matters and service delivery in accordance with company policy and procedures.
- Prioritising work to deliver an excellent customer experience, being prepared to take decisions and being innovative in approach to improve customer satisfaction.
- Proactively managing workloads to meet customer demands.
- Taking corrective action when jobs are in jeopardy or failing to meet the customer agreed date or service requirements.
- Responding positively and promptly to requests for additional information from other internal team's to resolve customer issues and complaints.
- Maintaining and recording quality, accurate, up to date customer information on relevant systems.
- Assist in the implementation and subsequent maintenance of new methods of working.
An experienced civil engineer, preferably with a background in the Water Industry.
Possess working knowledge of Sewers for Adoption and the Water Industry Act.
Possess the relevant Civil Engineering qualification or are working towards one.
Strong communication skills are essential as well as the ability to maintain and develop good working relationships and to deliver exceptional customer service.
Confident in your subject matter, you will be able to communicate technical information to a non-technical audience as you are regularly dealing with customers.
Possess the ability to prioritise high volumes of work in a fast paced environment where daily responsibilities can change.
Possess the ability to take responsibility for your own workload and use your initiative to find an appropriate resolution.
You must have good problem solving skills and be able to work as an integral part of the team.
What’s in it for you?
Working collaboratively within an established team, you will have an exposure to a wide variety of stakeholders including contractors and suppliers. You will be dealing daily with Local Authorities, major house builders and designers/consultants which provides opportunities to enhance and build long lasting relationships and build your reputation as an expert in the field.
Our competitive salary package includes an excellent contributory pension, a minimum of 24 days holiday per year increasing to a maximum of 30 days depending on grade and length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.