We're supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we're currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
It's important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.
The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time.
Salary: £19.5k- £20k
Working Hours: Monday-Friday, 8:30am-5:00pm
About the role
The Administration Coordinator will be responsible for providing help and guidance to customers in using administration services, communicating courteously with customers by telephone, email and face to face.
Undertaking and coordinating a wide range of administrative tasks, maintaining and measuring excellent customer service and standards of work, in order to uphold and enhance the reputation of the Business Services team.
About Capita and West Sussex County Council partnership
Capita Local Government delivers a wide range of specialist services to local authorities, schools, academies and other public sector organisations, including IT and digital transformation, customer management, revenues, benefits, finance, property development and regulatory services, education support and back office processing.
Our 10-year partnership with West Sussex County Council began in 2012 and is dedicated to lowering cost, delivering a better digital experience and generating more revenue for the County. We have over 4,000 staff based in 60 UK & Ireland offices offering a vast range of professional and technical expertise across an unrivalled number of services. The breadth and depth of our experience ensures that we are able to add value to any project, regardless of size, complexity or sector.
What you will do:
The specific accountabilities for this flexible role may alter from time to time in order to meet the needs of the business/client, but accountabilities will include (or to be equivalent in nature to) those listed below:
To establish, develop and maintain good working relationships with customers providing help and guidance on using administration services.
Communicate and positively influence the purpose, value and benefits of the service, persuading and enabling customers to use the service effectively.
Resolving service delivery issues and understanding future changes which may impact on Business Services.
Demonstrate excellent interpersonal and communication skills in order to positively influence, negotiate with, and persuade customers to work in new ways.
Support team in setting high standards for work and customer service and show drive and commitment to achieve these standards.
Meet targets for completion of work to high standards and use initiative to interpret and resolve issues to achieve the required results with guidance and advice from managers on issues.
Responsibility for the supervision, co-ordination or training of Administrators, including advising, instructing and checking work.
Share relevant knowledge, skills and experience with colleagues, partners and stakeholders to help ensure continuous professional development.
Planning, organisation and adjustment of rotas, escalating issues appropriately.
Present findings/recommendations and exchange varied information with a range of audiences in the most appropriate format.
To undertake directed project work, to agreed timescales. Working with managers to implement changes.
Your experience will include:
Experience gained in one of the following areas: Customer Service / Administration / Business Support
Excellent knowledge of a wide and varied range of IT software.
Excellent verbal and written communication skills to inform, help and advise customers clearly and to effectively liaise with colleagues, with the ability to present solutions and plans clearly, concisely and accurately to a range of audiences in ways that promote understanding. Approachable, supportive and willing to assist others.
Sound problem solving skills with the ability to analyse complex issues to provide recommendations to inform business decisions. Use initiative to respond to or to understand when problems need to be escalated, such as responding to complaints promptly for a quick and accurate resolution.
Excellent literacy and numeracy skills in order to understand verbal and written instructions describing tasks and attention to detail to check financial and other documents. Ability to interpret written or financial information to produce a high quality document.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We are able to offer NVQ's in Business Administration to successful candidates who meet eligibility criteria.
We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you generous holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now