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Administrator

Job Title: Administrator
Contract Type: Temporary
Location: Cambridge
Industry:
Salary: £9.75 - £10.00 per hour
Start Date: 2019-05-13
Reference: CF/100
Contact Name: Blue Arrow Rugby
Contact Email: rugby@bluearrow.co.uk
Job Published: May 09, 2019 12:39

Job Description



Overall Purpose of this temp to perm Role paying £22K MOn to Fri 37.5 hour week

  
  • To ensure Customer enquiries are handled professionally, by following Rico processes
  • To provide excellent Customer service at all times to Customers
  • Make sure escalation procedures are followed to ensure all issues are resolved in line with published SLA
  • Work with colleagues in other departments to ensure the overall Customer Experience is excellent
 
Main Responsibilities:

  Answer phone lines promptly and professionally
  • Input event tracking for all bookings and in-transit consignments
  • Provide quotes to Customers as necessary
  • Provide Customers with regular updates on the status of their shipments/bookings
  • To proactively maintain a high level of Customer care across all bookings
  • Work with suppliers to deliver a seamless, high quality Customer Experience
  • Produce reports
  • Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate
 
The checklist of skills needed for the role are:
 
  • Efficient and customer-focused communication style, with excellent telephone manner
  • Previous experience including the management of Service Level Agreements
  • Previous experience of a logistics background
  • Competence and accuracy managing key client information and general data entry
  • The generation of daily and weekly reports based on the data collated
  • Able to communicate professionally and clearly to clients and suppliers
  • Comfortable learning new things
  • Proven skills working in a close-knit team environment
  • Being highly organised and able to work within a fast-paced environment
  • Acting on your own initiative without constant supervision
  • Excellent punctuality and attendance